Terms and conditions

1. Scope

These Terms and Conditions ("Terms") apply to all orders placed through the online shop of:

Earuption Studios - Benjamin Kreibe
Rittergasse 4
99713 Helbedündorf
Germany

These Terms apply to consumers within the meaning of § 13 BGB as well as businesses within the meaning of § 14 BGB.

2. Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

By placing an order, the customer submits a
binding offer to purchase. The contract is concluded when we accept the
order via email confirmation.

3. Prices and Payment

All prices are stated in EUR.

In accordance with § 19 UStG (small business regulation), no VAT is charged or shown separately.

Shipping costs are stated separately during checkout.

For international orders, additional customs
duties, taxes, or import fees may apply. These are the responsibility of
the customer.

4. Production and Delivery

Many products are handmade and built to order.
Estimated production times are provided on the product page but are not
legally binding.

If no specific delivery time is stated, delivery shall be made within 30 days at the latest.

In the case of custom-made products, longer production times may apply. Customers will be informed individually if delays occur.

Delivery times may vary depending on destination and shipping provider.

5. Right of Withdrawal & Returns

EU Customers (Statutory Right of Withdrawal)

Consumers within the European Union have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal Period

The withdrawal period is 14 days from the day
on which the customer or a third party designated by the customer takes
possession of the goods.

Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the
customer must inform us (e.g. by email or letter) of their decision to
withdraw from this contract by means of a clear and unambiguous
statement.

Consequences of Withdrawal

If the customer withdraws from this contract,
we shall reimburse all payments received from the customer, including
delivery costs (except for additional costs arising from the customer's
choice of a delivery method other than the least expensive standard
delivery offered by us), without undue delay and at the latest within 14
days from the day on which we are informed about the decision to
withdraw.

We will carry out such reimbursement using the
same means of payment as the customer used for the initial transaction,
unless expressly agreed otherwise.

We may withhold reimbursement until we have
received the goods back or the customer has supplied evidence of having
sent back the goods, whichever is earlier.

The customer must send back the goods within 14 days from the day on which they communicate their withdrawal.

The customer bears the direct cost of returning the goods.

The customer is only liable for any diminished
value of the goods resulting from handling beyond what is necessary to
establish their nature, characteristics, and functioning.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods:

that are not prefabricated and for whose production an individual
selection or determination by the customer is decisive, or which are
clearly tailored to the personal needs of the customer
that are custom-made, built to order, or modified according to
customer specifications (including, but not limited to, custom pickup
windings, magnet selections, aging, or wiring configurations)

(§ 312g Abs. 2 Nr. 1 BGB)

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To:
Earuption Studios - Benjamin Kreibe
Rittergasse 4
99713 Helbedündorf
Germany
Email: benny@earuption.de

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () / received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate

International Customers (Voluntary Return Policy)

For customers outside the European Union, we offer a voluntary return policy under the following conditions:

Returns are accepted within 14 days of delivery
Items must be unused, uninstalled, and in original condition
Prior approval is required before returning any item
The customer bears all return shipping costs
Original shipping costs are non-refundable

Refunds will be issued after inspection of the returned goods.

6. Warranty (Gewährleistung)

Statutory warranty rights apply.

In addition, we provide a voluntary limited lifetime warranty on pickups covering defects in materials and workmanship.

The term “lifetime warranty” refers to the reasonable lifetime of the product under normal use conditions.

This warranty applies only to the original purchaser and is non-transferable.

This warranty does not cover:

Damage caused by improper installation
Modifications by third parties
Wear and tear
External influences (humidity, heat, mechanical stress)

7. Installation Disclaimer

All products must be installed by qualified personnel.

We assume no liability for damage resulting from improper installation, incorrect wiring, or misuse.

8. Liability

We are liable without limitation for intent and gross negligence.

In cases of slight negligence, we are only
liable for breach of essential contractual obligations (cardinal
obligations), limited to foreseeable damages.

Liability for injury to life, body, or health remains unaffected.

9. Intellectual Property

All content, including product descriptions, texts, images, and branding, is protected by copyright.

Any use without prior written consent is prohibited.

10. Applicable Law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

For consumers, mandatory consumer protection laws of their country of residence remain unaffected.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions

If any provision of these Terms is found to be invalid, the remaining provisions shall remain unaffected.

Last updated: 23.04.2026